EE Mobile Broadband Faces Disruption as Customers Report Network Outages

We rely on our phones more than ever. Whether it’s for work, school, or staying in touch, mobile broadband has become a lifeline. That’s why the recent outage affecting EE mobile broadband hit hard for many in the UK hard. On July 24, 2025, thousands of EE (and BT) customers reported being unable to make or receive calls. The problem wasn’t just limited; it stretched across major cities like London, Manchester, Birmingham, and Glasgow. The fault was serious enough for EE to declare a “P1 critical incident,” meaning it was a top-priority problem. We will walk you through what happened, why it happened, how EE responded, and what it all means for people who depend on mobile broadband every day.