Is Hargreaves Lansdown hacked or is this a technical fault?

The company says the outage stems from technical issues, not a cyber breach, and that client assets and data remain secure. Continue to use only official channels. Do not share credentials or one-time codes with anyone. Watch for verified updates and double-check balances and trade confirmations once access returns.

What should I do if the HL app is not working right now?

Try the website, a different browser, or mobile data. Avoid repeated password resets. Note the time and keep screenshots of errors. Prepare orders and limits offline, then submit when service resumes. Afterward, confirm balances, pending orders, and corporate action instructions. If issues persist, contact customer support via official channels.

Will the outage affect my ISA or pension deadline?

It can delay instructions if you cannot access your account. Keep records of attempts and submit as soon as systems recover. Consider alternative funding routes only if available through official methods. The tax-year deadline remains fixed unless authorities say otherwise. Confirm timestamps on contributions and trades once the platform stabilises.

Could HL.L shares fall because of this disruption?

Short-term sentiment can weaken if outages are long or recur, due to lost trading revenue, higher costs, and switching risk. A fast recovery with clear communication often limits damage. Watch for service restoration speed, backlog processing, and any signs of client outflows as clues to the market’s reaction.

How do I raise a complaint or claim losses?

Use Hargreaves Lansdown’s complaints process and provide timestamps, screenshots, and order details. Firms generally have up to eight weeks to issue a final response. If unresolved, you can escalate to the Financial Ombudsman Service. FSCS protection applies if a firm fails, not for service delays alone. Seek independent advice if needed.

Global Market Insights

HL.L Stock Today: March 20 outage blocks trades, ISAs and pensions

ByDanny Kontos March 20, 2026March 20, 2026

Hargreaves Lansdown down reports on 20 March highlight widespread login and trading problems affecting ISAs and pensions. The firm says there is no evidence of a cyber breach and that client assets and data remain secure. With the UK tax year ending 5 April, any delay could raise churn and reputational risk, pressuring sentiment toward HL.L. We explain what is known, why timing matters, potential implications for the stock, and practical steps investors can take today.