Salesforce CEO admits AI cuts: 4,000 layoffs announced

We open on a bold moment. Salesforce has cut 4,000 customer support jobs. The reason? AI systems now manage almost half of customer conversations. Marc Benioff shared that the support staff was reduced from 9,000 to about 5,000 employees. This shift shows how fast AI is changing work. We’ve reached a moment where work and technology come together. This story matters. It’s not just about numbers, it’s about how we work with machines.