Salesforce Rebalances Workforce as Benioff Cuts 9,000 Support Roles
In a bold move, reshaping the future of customer support, Salesforce has reduced its support staff by nearly half. CEO Marc Benioff revealed that Salesforce reduced its workforce by 4,000 roles, decreasing the support team from 9,000 employees to 5,000. This decision comes as Salesforce embraces artificial intelligence (AI) to handle routine customer interactions, allowing…