Virgin Media: Hit With £23.8m Fine Over Harm Risk to Vulnerable Customers
We have learned that Virgin Media was fined a massive £23.8 million. The fine comes after serious failings in how the company treated some of its most vulnerable customers. These people relied on telecare alarms, devices that link to emergency services if they fall ill or need help. During Virgin Media’s switch from old-style phone lines to digital landlines, many of these alarms stopped working. This puts lives at risk. The severity of the failings has shaken public trust.
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